Refund policy

At Buynix, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility
To be eligible for a return, your item must:

Be returned within [3 DAYS] of delivery.

Be unused, unworn, and in its original condition.

Include all original packaging, tags, accessories, and proof of purchase.

Not fall under the list of non-returnable items.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Personalized or custom-made products

Gift cards

Clearance or final sale items

Items marked as non-returnable on the product page

Products that have been used, damaged by the customer, or are missing original packaging

Return Process

To start a return, please contact us at [buynix65@gmail.com] with your order number and the reason for your return. Once your request is approved, we'll provide return instructions.

Please do not send items back without receiving return authorization.

Refunds

After we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within [8 day to 10 day]. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Exchanges

If you'd like a different size, color, or replacement item, please contact us at [buynix65@gmail.com]. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [2 DAYS] of delivery. Include your order number and clear photos of the issue so we can arrange a replacement, exchange, or full refund as quickly as possible.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, Buynix will cover the return shipping costs.

For all other eligible returns, the customer is responsible for return shipping costs unless otherwise stated.

Need Help?

If you have any questions about our Return & Refund Policy, please contact us at [buynix65@gmail.com]. Our support team will be happy to assist you.
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